Frequently Asked Questions
General
Q. Why should I buy from Constance Interiors?
A. We sell all our products cheaper than most of our competitors, and we ensure total customer satisfaction. There are many more reasons why; just see our home page
Q. Do you have a showroom?
A. No, we only trade from a warehouse in London. Products can be viewed but only by prior appointment. Through the cost savings of not having retail space, we can pass the savings onto our products, and thus onto you, the customers, in the form of lower prices.
Q. Is everything on your website in stock and available for viewing?
A. Due to the massive range of products we sell, it is not possible to have every item in stock and available for viewing. However we do have at least a few items from each furniture collection available for viewing, to enable customers to see the colour / finish and quality of products.
Q. Do you offer bulk / trade discounts?
A. All of our products have already been heavily discounted from the recommended retail price (RRP); however we can still offer increased savings for customers wishing to place large orders. Please see our Trade Customers page.
Q. Do you provide help and advice for my selection of furniture?
A. Yes we offer professional advice. Please check out our interior design & renovation site for our interior design service. Most importantly, we can work within your budget to find the most suitable products for your requirements.
Brochures
Q. Do you have a catalogue with all your product ranges?
A. Our website is continually updating with new products and is our only catalogue. By not printing and distributing catalogues we can make cost savings that are directly passed onto our products and thus to you the customer in the form of lower prices.
Security
Q. I am concerned about buying online, is your site safe for me to enter my card details?
A. Yes, Our website uses the industry’s top encrypted server technology, making it safe and secure when buying online. If however you still do not want to enter your card details online, just give us a call and we can process the transaction over the telephone.
Q. What happens to my personal details?
A. Your personal details will remain strictly confidential, and will not be passed on to any third parties. You have the option to be kept informed of any special offers and new lines when placing an order.
Ordering & Paying
Q. How can I place an order?
A. You can place an order online or by telephone.
Q. What methods of payment do you accept?
A. We accept all major credit and debit cards.
Q. What happens after I place an order?
A. When your transaction is completed, we send you a receipt by email detailing your purchase and order number. Please keep this safe as you will need it for tracking your order.
Q. How can I track my order?
A. You can check the progress of your order simply by emailing us or calling us with your order number.
Q. What happens if I cancel my order?
A. You can cancel your order anytime before the item is dispatched except where a product has been made-to-order or is hand-made, however if your item has already been dispatched then you may be charged for delivery. Requests to cancel must be notified to us in writing. e.g. letter, email or fax.
Q. How do your prices compare with other furniture retailers?
A. We believe that we cannot be beaten on price and are cheaper than any other retailer selling the same products. Our prices are in some cases up to 70% cheaper than some High Street retailers.
Delivery
Q. What are your delivery charges?
A. Please see our delivery page for delivery costs.
Q. Where do you deliver to?
A. Based on the delivery charges shown, we will deliver anywhere in mainland England, Wales & Southern Scotland. If you are wanting delivery to Northern Scotland, please email us your address for a delivery quote.
Non-mainland addresses, i.e. parts of Scotland, the Scottish Highlands, the Isle of Wight, the Channel Islands and Ireland – prices for carriage to these areas can be obtained from the office.
Q. When will you dispatch my order?
A. Unlike most internet companies, we have our own warehouse, and we hold many of the items we sell in stock. For items that are not currently in stock, or are made to order, you will be advised of a delivery date as soon as our supplier updates us.
Q. How long will my delivery take?
A. Most items are delivered within 1 - 3 weeks, but if an item is out of stock, we will contact you to inform you of the expected delivery time.
Q. What if I am unable to take delivery of my order when it's ready?
A. In the event that you are unable to take delivery of your furniture when it is ready for delivery, we are more than willing to re-arrange another convenient delivery date.
Q. Who will deliver my order?
A. At Constance Interiors, we work selected courier companies, who are insured against accidental damage. On arrival on your premises, they will require a customer signature on receipt of goods.
Returns
Q. What is your returns policy?
A. We want you to be totally satisfied with any purchase from Constance Interiors; and we therefore offer a 7 day money back guarantee. Upon delivery, please inspect your goods, and make a note on the delivery paperwork if any damage is seen, and contact us for a replacement or refund. If you are not satisfied with your purchase, simply return the products to us in their original packaging, and we will refund the purchase price.
Products
Q. Are your products flat pack?
A. No, most of our furniture items are fully constructed and do not require assembly. However some accessories and furniture items may require slight assembly (i.e. lamp shades placing on a lamp base, bed assembly, base attaching to table top, etc).